How do you calculate absenteeism rate?
Absenteeism rate compares absence hours with scheduled hours. It helps identify whether absences and lateness are disrupting schedules, increasing overtime or leaving customers without service.
Absenteeism rate = absence hours ÷ scheduled hours × 100
Turn absences into a management indicator
Analyze the indicator by team, customer and period. More important than a single number is the trend and where schedules need reinforcement or absences recur.
Frequently asked questions
Questions about this calculation
What should count as an absence?
Define a consistent rule for absences, lateness and unworked hours, then use the same rule when comparing periods.
What is a good absenteeism rate?
There is no single target for every operation. Compare similar teams and periods and consider the impact on service levels.
How does Attendio help?
It organizes time records, absences, schedules and alerts to show who arrived and who did not start scheduled work.